Customer Service / Inside Sales Representative
Job Summary
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Customer service representative with administrative duties including order processing and purchase management
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Oversee customer accounts and supervise business support representatives
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Follow through on orders, liaising and communicating with customers, contract manufacturers and other departments to ensure customer satisfaction and on time delivery of product
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MRP management and evaluation
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Manage long lead-time finished goods purchasing and regulate inventory levels of multiple warehouses simultaneously
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Forecast management and analysis for contract manufacturers
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Conduct semi annual employee performance reviews for a small team of business support representatives
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Position may also include other tasks as required by Spyder Controls
Position Hours
8 am - 5 pm
Mon - Thurs
8 am - 12 pm
Friday
Mountain
Time Zone
Location
Lacombe A.B
Compensation
Annual compensation will range from $50,000 to $70,000 depending on applicant experience, credentials, and performance. A benefits package (including pooled insurance benefits, health spending account, RRSP or TFSA with matching, paid sick leave, etc.) will be provided after probationary period is completed.
Applicant Qualifications
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Legally entitled to live and work in Canada
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Must be proficient in MS Excel, Office and other general computer skills
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ERP software experience
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Passionate about customer service, and a positive personality
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Excellent verbal and written communication skills
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Develop and maintain knowledge of Spyder products and services
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Problem solver and self-starter
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Strong attention to detail
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Remains composed under pressure, calm and patient demeanor when dealing with contacts
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Enjoy people and customer interaction in the professional environment
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Maintaining regular schedule with occasional extended hours
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Previous supervisory or management experience required
Desirable (But Not Required) Attributes Include
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Electronics experience