Customer Service / Inside Sales Representative 

Job Summary

  • Customer service representative with administrative duties including order processing and purchase management

  • Oversee customer accounts and supervise business support representatives

  • Follow through on orders, liaising and communicating with customers, contract manufacturers and other departments to ensure customer satisfaction and on time delivery of product

  • MRP management and evaluation

  • Manage long lead-time finished goods purchasing and regulate inventory levels of multiple warehouses simultaneously

  • Forecast management and analysis for contract manufacturers

  • Conduct semi annual employee performance reviews for a small team of business support representatives

  • Position may also include other tasks as required by Spyder Controls

Position Hours

8 am - 5 pm

Mon - Thurs

8 am - 12 pm

Friday

Mountain

Time Zone

Location

Lacombe A.B

Compensation

Annual compensation will range from $55,000 to $65,000 depending on applicant experience, credentials, and performance. A benefits package (including pooled insurance benefits, health spending account, RRSP or TFSA with matching, paid sick leave, etc.) will be provided after probationary period is completed.

Applicant Qualifications

  • Legally entitled to live and work in Canada

  • Must be proficient in MS Excel, Office and other general computer skills

  • ERP software experience

  • Passionate about customer service, and a positive personality

  • Excellent verbal and written communication skills

  • Develop and maintain knowledge of Spyder products and services

  • Problem solver and self-starter

  • Strong attention to detail

  • Remains composed under pressure, calm and patient demeanor when dealing with contacts

  • Enjoy people and customer interaction in the professional environment

  • Maintaining regular schedule with occasional extended hours

  • Previous supervisory or management experience required

Desirable (But Not Required) Attributes Include

  • Electronics experience