• Customer service representative with administrative duties including order processing and purchase management

• Oversee customer accounts and supervise business support representatives

• Follow through on orders, liaising and communicating with customers, contract manufacturers and other departments to ensure customer satisfaction and on time delivery of product

• MRP management and evaluation

• Manage long lead-time finished goods purchasing and regulate inventory levels of multiple warehouses simultaneously

• Forecast management and analysis for contract manufacturers

• Conduct semi annual employee performance reviews for a small team of business support representatives

• Position may also include other tasks as required by Spyder Controls

Annual compensation will range from $55,000 to $65,000 depending on applicant experience, credentials, and performance. A benefits package (including pooled insurance benefits, health spending account, RRSP or TFSA with matching, paid sick leave, etc.) will be provided after probationary period is completed.

• Legally entitled to live and work in Canada

• Must be proficient in MS Excel, Office and other general computer skills

• ERP software experience

• Passionate about customer service, and a positive personality

• Excellent verbal and written communication skills

• Develop and maintain knowledge of Spyder products and services

• Problem solver and self-starter

• Strong attention to detail

• Remains composed under pressure, calm and patient demeanor when dealing with contacts

• Enjoy people and customer interaction in the professional environment

• Maintaining regular schedule with occasional extended hours

• Previous supervisory or management experience required

• Electronics experience