Customer Service Specialist

Job Summary

Serve as the primary point of contact for key customer accounts, maintaining communications across multiple channels to ensure timely updates and proactive issue resolution
Oversee customer data entry in SAP, ensuring compliance with documentation standards, and order fulfillment
Assist in creating sales reports that generate actionable insights
Integrate customer insights with demand planning tools to identify customer needs and ensure it aligns with internal production capacity
Support cross-functional teams with administrative and operational tasks as required.

Position Hours

8 am - 5 pm

Mon - Thurs

8 am - 12 pm

Friday

Mountain

Time Zone

Location

Lacombe A.B
(In-Office)

Compensation

Annual compensation will range from $50,000 to $65,000 depending on applicant experience, credentials, and performance. A benefits package (including pooled insurance benefits, health spending account, RRSP or TFSA with matching, paid sick leave, etc.) will be provided after probationary period is completed.

Applicant Qualifications

Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Proactive, resourceful, and able to manage multiple priorities
Proficient with Microsoft Office (Word, Excel, Outlook), Google Workspace, and willing to learn SAP ERP
Comfortable with data entry, basic analysis, and preparing professional documents
Ability to work independently and as part of a small team
Professional demeanor with a customer-focused attitude
Willingness to learn and grow within the role

Desirable (But Not Required) Attributes Include

Previous experience in customer service, inside sales, account coordination or administration is considered an asset.