Customer Service Electronics Technician

Job Summary

  • Customer service role, troubleshooting RV electronic components and systems

  • Electronic component testing and use of testing equipment

  • Fielding phone calls from dealer service technicians, as well as un-knowledgeable or challenging clients with electronic product issues

  • The position requires strong electronics aptitude and troubleshooting skills

  • Understand electronics fundamentals and system correlations

  • Ability to read electronics data sheets and wiring diagrams, and proactively apply this information to solving customers' problem(s)

  • The position may require travel to various client locations

  • Position may also include other tasks as required by Spyder Controls

Position Hours

8 am - 5 pm

Mon - Thurs

8 am - 12 pm

Friday

EDT, CDT

Time Zone

Location

Elkhart, IL

Red Bay, AL

Compensation

Annual compensation will range from $45,000 to $65,000 depending on applicant education, experience, credentials and performance. 

Applicant Qualifications

  • Fluent English

  • Valid drivers license

  • Legally entitled to live and work in the United States

  • Highly analytical mind, with innovative and creative problem-solving skills

  • Basic computer skills

  • A strong sense of customer service and very good customer communication skills

  • Remains composed under pressure, calm and patient demeanor when dealing with difficult clients

  • Maintaining a regular schedule with occasional extended hours

  • Carrying a professional and positive image and attitude regarding Spyder Controls and its products

Desirable (But Not Required) Attributes Include

  • Electronics, troubleshooting, or customer service background, low voltage (12-24V) understanding

  • CAN bus and/or programming experience

  • Pilots' license a plus