Customer Service Electronics Technician
Job Summary
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Customer service role, troubleshooting RV electronic components and systems
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Electronic component testing and use of testing equipment
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Fielding phone calls from dealer service technicians, as well as un-knowledgeable or challenging clients with electronic product issues
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The position requires strong electronics aptitude and troubleshooting skills
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Understand electronics fundamentals and system correlations
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Ability to read electronics data sheets and wiring diagrams, and proactively apply this information to solving customers' problem(s)
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The position may require travel to various client locations
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Position may also include other tasks as required by Spyder Controls
Position Hours
8 am - 5 pm
Mon - Thurs
8 am - 12 pm
Friday
EDT, CDT
Time Zone
Location
Elkhart, IL
Red Bay, AL
Compensation
Annual compensation will range from $45,000 to $65,000 depending on applicant education, experience, credentials and performance.
Applicant Qualifications
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Fluent English
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Valid drivers license
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Legally entitled to live and work in the United States
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Highly analytical mind, with innovative and creative problem-solving skills
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Basic computer skills
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A strong sense of customer service and very good customer communication skills
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Remains composed under pressure, calm and patient demeanor when dealing with difficult clients
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Maintaining a regular schedule with occasional extended hours
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Carrying a professional and positive image and attitude regarding Spyder Controls and its products
Desirable (But Not Required) Attributes Include
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Electronics, troubleshooting, or customer service background, low voltage (12-24V) understanding
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CAN bus and/or programming experience
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Pilots' license a plus