

Receptionist & Customer Service Specialist
Job Summary
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Serve as the first point of contact for visitors and callers, greeting guests professionally, identifying the nature of incoming calls, and directing them to the appropriate staff using a multi-line phone system
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Maintain a clean and organized reception area; manage office supply and general purchasing tasks, including monitoring inventory levels and placing orders as needed
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Prepare conference rooms for meetings, ensuring required materials and refreshments are in place
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Contribute to internal organization by maintaining phone directories, customer contact lists, e-filing, training materials, and standard operating procedures (SOPs)
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Build strong communication skills by responding to customer inquiries via phone and email, while accurately processing order documentation using SAP Business One, Asana, and Shopify
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Gain experience in inventory coordination by checking stock levels, retrieving module/programming details, while ensuring timely updates to customers
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Collaborate with the Technical Customer Service and Production Teams to resolve product-related inquiries and ensure accurate and informed communication with customers
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Support logistics by coordinating customer returns with the Shipping Department
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Handle end-to-end order processing for Shopify and select customer accounts. This includes forecast updates, internal team collaboration, scheduling, and follow-ups, while delivering proactive, solution-focused customer support.
Position Hours
8 am - 5 pm
Mon - Thurs
Location
8 am - 5 pm*
Friday
Mountain
Time Zone
*Seasonal Friday Variations
Lacombe A.B
Compensation
Annual compensation will range from $40,000 to $55,000 depending on applicant education, experience, credentials and performance.
Applicant Qualifications
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Legally entitled to live and work in Canada
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Strong written and verbal communication skills, with proficiency in handling multi-line phone systems
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Prior experience in an administrative support or front office position – equivalent training or certification will also be considered
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Comfortable using basic office software (e.g., Microsoft Office, Google Workspace)
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Positive attitude and willingness to take initiative
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Genuine interest in contributing to a positive customer experience
Desirable (But Not Required) Attributes Include
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Experience in customer service, such as in B2B settings or online retail environments
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Formal training or certification in Administrative Support, Business Fundamentals or Office Procedures