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Receptionist & Customer Service Specialist

Serve as the first point of contact for visitors and callers, greeting guests professionally, identifying the nature of incoming calls, and directing them to the appropriate staff using a multi-line phone system
Maintain a clean and organized reception area; manage office supply and general purchasing tasks, including monitoring inventory levels and placing orders as needed
Prepare conference rooms for meetings, ensuring required materials and refreshments are in place
Contribute to internal organization by maintaining phone directories, customer contact lists, e-filing, training materials, and standard operating procedures (SOPs)

Build strong communication skills by responding to customer inquiries via phone and email, while accurately processing order documentation using SAP Business One, Asana, and Shopify
Gain experience in inventory coordination by checking stock levels, retrieving module/programming details, while ensuring timely updates to customers
Collaborate with the Technical Customer Service and Production Teams to resolve product-related inquiries and ensure accurate and informed communication with customers
Support logistics by coordinating customer returns with the Shipping Department
Handle end-to-end order processing for Shopify and select customer accounts. This includes forecast updates, internal team collaboration, scheduling, and follow-ups, while delivering proactive, solution-focused customer support.

*Seasonal Friday Variations

Annual compensation will range from $40,000 to $55,000 depending on applicant education, experience, credentials and performance.

Legally entitled to live and work in Canada
Strong written and verbal communication skills, with proficiency in handling multi-line phone systems
Prior experience in an administrative support or front office position – equivalent training or certification will also be considered
Comfortable using basic office software (e.g., Microsoft Office, Google Workspace)
Positive attitude and willingness to take initiative
Genuine interest in contributing to a positive customer experience

Experience in customer service, such as in B2B settings or online retail environments
Formal training or certification in Administrative Support, Business Fundamentals or Office Procedures