Service Technician
Job Summary
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Customer service role, trouble shooting RV electronic components and systems
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Fielding phone calls from dealer or field service technicians, as well as end customers with product issues and general questions
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Maintaining a calm demeanor and supportive attitude in all interactions with potentially frustrated or challenging customers and clients
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The position requires strong electronics aptitude and trouble shooting skills
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Understand electronics fundamentals, and system correlations
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Ability to read electronics data sheets and wiring diagrams, and proactively apply this information to solving customers' problem(s)
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The position may also include other tasks as required by Spyder Controls
Position Hours
8 am - 5 pm
Mon - Thurs
8 am - 12 pm*
Friday
Mountain
Time Zone
Location
McBride, BC
*Some Fridays 8 AM - 4 PM
Lacombe, AB
Compensation
Annual compensation will range from $45,000 to $68,000 depending on applicant experience, credentials, and performance.
Applicant Qualifications
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Legally entitled to live and work in Canada
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Highly analytical mind, with innovative and creative problem-solving skills
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Basic computer skills
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A strong sense of customer service and very good customer communication skills
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Remains composed under pressure, calm and patient demeaner when dealing with difficult clients
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Maintaining regular schedule with occasional extended hours
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Carrying a professional and positive image and attitude regarding Spyder Controls and its products
Desirable (But Not Required) Attributes Include
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Electronics, trouble shooting, or customer service background